Frequently Asked Questions (FAQs)

What should I do if I had a login or password problem with SIS/Email/MyGUST?

For any login or password related issues, please contact IT Department: 25307444 or visit IT help desk on the ground floor.

Whom shall I contact in eLearning department if I had an issue with MyGUST?

You may create a ticket on or call on 25307443 / 7344 or send an email to You may also visit us in W2-021 and W2-023 located on the ground floor through the library.

What is the most recommended browser to use for MyGUST?

We recommend using Google Chrome or Mozilla Firefox.

When can I see my enrolled courses in MyGUST?

If you have enrolled for any course in SIS , you can see your course on MyGUST after 24 hours only. If you are unable to see after 24 hours, please send a screenshot of your SIS to the eLearning email address. To take a screenshot, click print screen on your keyboard, and save it as a file or take a picture from mobile and attach it to the email.

Where can I find course materials uploaded by my professor?

You can select your course and find all the material after logging in to MyGUST.

What should I do if I’m in the waiting list?

If you do not find your courses after Add/Drop, please report to the eLearning Department .

What should I do if I’m a visiting student?

If you are a visiting student and cannot see your courses on MyGUST, please report to eLearning Department.